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HR Operations and Employee Experience Case Manager

An Innovative Cloud Storage Company

San Francisco, CA

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Job Description

HireArt is looking to hire an HR Operations and  Employee Experience Case Manager to work on-site at our client’s San Francisco office on a contract basis. In this role, you’ll act as the main point of contact and deliver seamless, high-touch services for employees throughout their HR case and service life-cycle, ensuring an excellent employee experience.

Responsibilities: 

  • Create, monitor, and analyze employee experience quality metrics and drive corrective actions to meet SLA standards.
  • Establish trust and rapport with candidates to become their trusted advisor as well as someone they reach out to for any concern or challenge related to their cases.
  • Manage case checklist, monitor case milestones and effectively communicate updates to employees and internal client stakeholders with speed and quality.
  • Complete initial HR and mobility case analysis and conduct a mobility briefing for employees with clear tax, relocation and immigration case support framework.
  • Identify, develop, and implement process improvements in collaboration with Recruiting teams and HR business partners. 
Requirements
  • Bachelor’s degree or equivalent experience
  • 5+ years relevant experience in HR Operations or Employee Experience
  • Strong problem-solving skills with the ability to efficiently troubleshoot and manage complex situations
  • Demonstrated project management experience with impeccable multi-tasking abilities 
  • Passion for exceptional customer experience 
  • Great communication (verbal, written) and interpersonal skills
  • Well-organized with a high level of attention to detail 
  • Proficient in Gmail, Google Docs, Google Calendar, Microsoft Office (PP, Word, Excel, etc.)
  • Experience with Zendesk, Workday and Greenhouse

Commitment: This is a full-time (40 hours per week), 6-month contract position based in San Francisco, CA.  

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