Expected Salary$20 - $24 per hour
HireArt is looking to hire a Support Specialist - Streaming Video to work onsite at Facebook's Menlo Park campus on a contract basis. In this role, you'll develop expertise in Facebook's video products and serve as the primary video support person for content creators, public figures, and media companies.
- Become an expert in providing inbound support to content creators and media partners.
- Support and communicate with video creators and Facebook’s media
partners, to understand and resolve their inbound product questions and
- Collaborate cross-functionally to troubleshoot quickly and effectively, and lead issue resolution across teams.
- Make informed and thoughtful recommendations to improve workflow, user experience, and product optimization.
- Bachelor's degree
- 2+ years in customer service or account management in the online video or video space
- Deep understanding of and passion for Facebook and online video products
- Exceptional written and verbal communication skills
- Ability to work independently and cross-functionally
- Extremely reliable, consistent, agile, and hard-working
- Industry and business knowledge of video creators, digital publishing, and/or media companies preferred
Commitment: This is a two year contract.