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Support Specialist (Streaming Video)

The World's Largest Social Network

Menlo Park, CA

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Expected Salary
$21 - $25 per hour
Job Description

HireArt is looking to hire a Support Specialist - Streaming Video to work onsite at Facebook's Menlo Park campus on a contract basis. In this role, you'll develop expertise in Facebook's video products and serve as the primary video support person for content creators, public figures, and media companies. 

Responsibilities: 

  • Become an expert in providing inbound support to content creators and media partners.
  • Support and communicate with video creators and Facebook’s media partners, to understand and resolve their inbound product questions and issues.
  • Collaborate cross-functionally to troubleshoot quickly and effectively, and  lead issue resolution across teams.
  • Make informed and thoughtful recommendations to improve workflow, user experience, and product optimization. 
Requirements
  • Bachelor's degree
  • 2+ years in customer service or account management in the online video or video space 
  • Deep understanding of and passion for Facebook and online video products
  • Exceptional written and verbal communication skills 
  • Ability to work independently and cross-functionally 
  • Extremely reliable, consistent, agile, and hard-working
  • Industry and business knowledge of video creators, digital publishing, and/or media companies preferred      

Commitment: This is a 12 mo. contract.