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Customer Experience Specialist

The World's Largest Home-Sharing Marketplace

San Francisco, CA

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Job Description

HireArt is looking to hire a Customer Experience Specialist to work on-site at our client’s San Francisco office on a contract basis. In this role, you’ll respond to a variety of customer requests, ensuring issues are resolved satisfactorily and in a timely manner. 

We’re seeking candidates who are bright, diligent, and passionate about providing an exceptional customer experience. Excellent communication skills and the ability to thrive in a collaborative, fast-paced environment are also essential to this role. 

Responsibilities:

  • Provide outstanding customer support, resolving a variety of requests and escalating issues as needed.
  • Answer complex customer questions, sometimes without clear answers, sensitively and in a timely manner.
  • Prepare related documents and trouble tickets, and update internal databases with ticket status, noting any issues, etc. 
  • Identify and communicate any trends you’re seeing to help improve products and processes. 
Requirements
  • Highschool diploma or GED
  • Experience in a customer service environment
  • Experience working with ticketing software (Zendesk, Jira, etc.)
  • Comfortable working with and maintaining digital databases
  • Excellent written and verbal communication skills
  • Exceptional attention to detail
  • Genuine curiosity and strong desire to continuously grow and learn
  • Proactive and self-directed but also great at collaborating 
  • Ability to make well-reasoned judgments quickly, while navigating ambiguity
  • Comfortable working in a fast-paced environment

Commitment: This is a full-time (40 hours per week), 3-month contract position based in San Francisco, CA.