Expected Salary$18 - $22 per hour
HireArt is looking to hire a Digital Transactions Support Representative to work with WhatsApp’s Menlo Park office on a contract basis. In this role, you’ll provide WhatsApp customers in India with high-touch support for in-app digital payments.
- Provide customer support to WhatsApp users with a high level of quality, professionalism, and discretion with sensitive data
- Work with Market team to communicate trends that help improve the product
- Bachelor’s degree or equivalent experience in online support
- Fluency in Hindi, Marathi, Gujarati, Tamil, or another Indian regional language
- WhatsApp user & familiarity with WhatsApp trends in India
- Experience supporting digital transactions preferred
- Strong written and verbal communication
- Ability to perform well autonomously, quickly absorbing training and product/tool functionality
- Penchant for web technology, including various web and mobile apps
- Passion for providing a quality user experience
- Ability to work holidays, weekends, and odd hours (8am - 4:30pm and 11:30 - 8:00pm shifts)
Commitment: This is a 6 mo. contract with opportunity for extension. This role also has the opportunity to work some shifts remotely.