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Insurance Customer Service Representative (Work from Home)

An innovative property insurance company

Full time

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San Antonio, TX
Expected Pay Rate:
$17.00 - $17.50 per hour
40 hours per week
Assignment Length:
Job Description

HireArt is helping our client hire an experienced and highly motivated Insurance Customer Service Representative. This is an ongoing work-from-home contract position with a competitive benefits package. 

As an Insurance Customer Service Representative, you’ll provide high-quality support to policyholders and producers by answering policy questions and performing policy changes related to billing, underwriting, and general policy information.

The ability to handle a high volume of inquiries (telephone, email, chat) in a positive and professional manner and knowledge of insurance industry terminology, policy, and procedures are required for this role. 

The ideal candidate can work independently, has a passion for helping others, and has the drive and desire to make significant contributions to the success of the company. 

As an Insurance Customer Service Representative, you will: 

  • Handle incoming service inquiries (calls, emails, web chat) from policyholders, agents, and producers.
  • Complete outbound calls to policyholders, agents, and producers for needed follow-up.
  • Process policy changes, including endorsements, cancellations, customer name changes and mailing address changes.
  • Handle product eligibility and underwriting inquiries from producers.
  • Answer questions about underwriting concerns related to home inspections and select property and liability hazards.
  • Accept payments from policyholders over the phone.
  • Perform manual address validations.
  • 2+ years of experience in a call center environment 
  • Knowledgeable in insurance industry terminology and procedures
  • Comfortable handling a high volume of blended transactions (telephone, email, chat)
  • Professional phone and people skills
  • Computer skills in various applications
  • Local to the San Antonio area 
  • Experience in property and casualty insurance is a plus
  • Fluency in Spanish is a plus

Commitment: This is a full-time (40 hours per week), ongoing work from home contract position staffed via HireArt. HireArt values diversity and is an Equal Opportunity Employer.