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Video Specialist - Media Partner Support

The World's Largest Social Network

Los Angeles, CA

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Expected Salary
$20 - $24 per hour
Job Description

HireArt is looking to hire a Video Specialist - Media Partner Support to join Facebook’s Los Angeles team on a contract basis. In this role, you’ll become an expert in the support experience for Facebook’s video publisher partners from the on-boarding and implementation process to soliciting and organizing product feedback.

Responsibilities: 

  • Help educate and onboard new partners to Facebook
  • Assist partners with the implementation of new tools and products
  • Ensure the success of partners on Facebook through basic training and consultations 
  • Organize lists of media partners and track support requests 
  • Troubleshoot to quickly resolve partner issues
Requirements
  • Bachelor’s degree
  • 2+ years professional experience in online operations, communications, or customer service 
  • Exceptional verbal and written communication skills 
  • Comfortable offering customer support over the phone and in-person at events
  • Experience working independently, with a track record of taking initiative in dynamic professional environments
  • Passion for creating world-class service experiences that delight and engage partners 
  • Proficiency in MS Excel and MS Powerpoint strongly preferred 

Commitment: This is a 6 mo. contract.