Expected Salary$20 - $24 per hour
HireArt is looking to hire a Video Specialist - Media Partner Support to join Facebook’s Los Angeles team on a contract basis. In this role, you’ll become an expert in the support experience for Facebook’s video publisher partners from the on-boarding and implementation process to soliciting and organizing product feedback.
- Help educate and onboard new partners to Facebook
- Assist partners with the implementation of new tools and products
- Ensure the success of partners on Facebook through basic training and consultations
- Organize lists of media partners and track support requests
- Troubleshoot to quickly resolve partner issues
- Bachelor’s degree
- 2+ years professional experience in online operations, communications, or customer service
- Exceptional verbal and written communication skills
- Comfortable offering customer support over the phone and in-person at events
- Experience working independently, with a track record of taking initiative in dynamic professional environments
- Passion for creating world-class service experiences that delight and engage partners
- Proficiency in MS Excel and MS Powerpoint strongly preferred
Commitment: This is a 6 mo. contract.