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Administrator Support Specialist

The World's Largest Social Network

Mountain View , CA

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Expected Salary
$21 - $25 per hour
Job Description

HireArt is looking to hire a Support Specialist to work onsite at Facebook's Mountain View offices on a contract basis. In this role, you’ll provide exceptional customer support to company executives and administrators, and contribute insights to improve products and processes.   

Responsibilities: 

  • Provide white-glove support to workplace administrators, including C-level executives, HR leads, IT administrators, etc. 
  • Confidently answer tickets in a timely and accurate manner to ensure a high level of customer service. 
  • Stay current with process and product updates, and identify trends and opportunities for new processes to be created.
  • Decipher and troubleshoot bugs, maintaining communication with Engineering teams. 
  • Drive to meet or exceed daily performance metrics related to key performance indicators. 
Requirements
  • Bachelor's degree
  • Experience in customer service 
  • Tech and social media savvy 
  • Customer-focused with the ability to demonstrate understanding and empathy
  • Excellent verbal and written communication skills, with the ability to clearly explain technical steps to a non-tech savvy audience
  • Ability to multi-task and prioritize in a fast-paced environment, while maintaining a high level of attention to detail 
  • A creative problem solver with strong troubleshooting skills
  • Availability to work evening and weekend hours 
Commitment: This is a 6 mo. contract with the possibility for extension.