GopherMe is an online marketplace that connects users with reliable people in their neighborhood who are willing and able to run errands and take care of skilled tasks for them.
GopherMe requires at least 3 hours notice before a job can begin, but requests are typically received and confirmed within an hour of submission. Today, they receive about 10 requests per hour, about 100 per day. There are 30 active Gophers out fulfilling requests at any given time and a total of 250 in the company database.
Gophers are paid at an hourly rate. Minimum task time is 1 hour, with additional time calculated in half-hour increments. Tasks take an average of 1.5 hours.
GopherMe currently employs two full-time Customer Service representatives (in of an office of 16), one of whom is you! Your job is to monitor the phone, email, and online chat service and respond to user questions as quickly as possible. Inquiries can involve any of the following:
Customer Service representatives are not Gophers themselves but act as their support team. You have the company's support to go the extra mile, at your discretion, to make sure customers are happy and satisfied by their interactions with GopherMe.